01
Don't put personal info in your profile
Avoid sharing phone numbers, addresses, or workplaces in your profile. Share these only after you've built trust through messaging.
FOR USERS
A checklist for meeting someone safely
Five things to keep in mind so you can enjoy GALAXIA with even more confidence.
- 02
Always meet in a public place first
Choose a busy café or restaurant for first meetings. Avoid meeting at homes or in cars.
- 03
Don't rush to exchange contact info
Wait until you're confident about the person before sharing phone numbers or other apps. Keep early conversations on GALAXIA.
- 04
Never send money or click suspicious links
Investment pitches, money requests, and external links are typical scams. If something feels off, stop the conversation and report it.
- 05
Report anything that feels wrong
If a user feels suspicious or uncomfortable, report and block them immediately. Your report also protects other users.
OUR COMMITMENT
Four pillars of safety on GALAXIA
Worries about suspicious users, your personal data, and getting help when something goes wrong—we tackle each of these concerns directly.
Identity & age verification
ID-based age and identity verification is required at signup. Users under 18 or who are married cannot use GALAXIA.
Required for everyone
AI suspicious-activity detection
AI monitors profiles and messages 24/7 for inappropriate language, impersonation, and scam patterns, with human review by our dedicated team.
24/7 monitoring
Reporting & blocking
Report or block any user in one tap from their profile or chat. We review every report within 24 hours.
One-tap report
Account security
Sign in safely with Apple or Google ID and benefit from unauthorized-access detection. Contact in-app support immediately if something feels wrong.
Anomaly detection
REPORT
Reporting flow when you need help
GALAXIA makes it easy for anyone to report a concern. Every report is reviewed by our team.
STEP 01
Open the ⋯ menu
Choose 'Report' from the ⋯ menu on the user's profile or in the chat screen.
STEP 02
Select a reason and submit
Pick the relevant violation and add notes or screenshots if needed.
STEP 03
Reviewed within 24 hours
Our team reviews every report and may issue warnings, suspensions, or account bans as needed.
For emergencies
In-app reports are prioritized. If you have been harmed, please also contact the police or appropriate local authorities.
FAQ
Frequently asked questions about safety
Common questions about reporting, blocking, and privacy. For other topics, see our Help page.
Use "Report" from the ⋯ menu on their profile or chat, choose a reason, and submit. Our team reviews reports 24/7.
Blocked users cannot see your profile or message you. Block from the profile menu.
We use personal data only to provide the service, keep users safe, and comply with law. See our Privacy Policy.
Begin new connections, with peace of mind.
We keep improving our safety tools every day. Start meaningful connections—your way—on GALAXIA.