Safety Guidelines

GALAXIA (the "App") is committed to helping every user meet others safely. These Safety Guidelines describe how we work with users to protect safety on the platform.

## Introduction

The App is a matching service for single adults aged 18 and over. Please prioritize your safety and that of others. If we find conduct that violates these guidelines, we may issue warnings, remove content, or suspend accounts.

## Registration and identity verification

- The App is available only to single individuals who are at least 18 years old and are not students. Misrepresenting your age, student status, marital status, or any other registration information is prohibited.

- At registration, we verify your identity and age using an identity document and a facial recognition service. Some features may be unavailable until verification is complete. We may also request additional verification when we consider it necessary.

- Impersonation, registering under another person's name, unauthorized use of others' photos, use of an identity document that is not your own, and any other profile registration that infringes third-party rights are prohibited.

## Communication and meeting in person

- Do not share personally identifiable information (phone number, home address, workplace, etc.) in your profile or messages until you have built sufficient trust.

- For first meetings, choose busy public places. Avoid meeting at private homes or in vehicles.

- Do not engage in money transfers, investment pitches, remittance requests, or links that may be fraudulent. If something feels wrong, stop communicating and report the user promptly.

- We recommend keeping conversations inside the App when possible. Exchange external contact details only when you trust the other person.

## Prohibited conduct

The following conduct is prohibited, together with our Community Guidelines and Terms of Use:

1. Illegal activity or content that promotes illegal activity
2. Obscene, violent, discriminatory, or harassing content or behavior
3. Commercial solicitation, spam, or promotional abuse
4. Harassment, threats, stalking, or intimidation
5. Conduct harmful to minors or related to sex trafficking, drugs, or similar harm
6. Any other conduct that causes discomfort or risk to other users

## Reporting and blocking

- Use in-app report and block tools on profiles or message threads when you encounter suspicious, offensive, or possibly violating behavior.

- Our team reviews reports and may warn, restrict, or suspend accounts as appropriate.

- If you are harmed or may be harmed, contact local authorities in addition to reporting in the App.

## Privacy and account security

- Phone numbers, legal names, and precise location are generally not shown to other users. See our Privacy Policy for details.

- Sign in with Apple ID, Google ID, or other supported secure methods. Contact support promptly if you suspect unauthorized access.

## Our safety measures (overview)

- 24/7 monitoring by AI and a dedicated team
- Mandatory identity and age verification
- Review of reports (typically within 24 hours)
- Cooperation with law enforcement when required

## Contact

For questions about these guidelines or safety concerns, contact us via in-app support or the contact page on this website.

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Supplementary provisions

Established and enforced: May 27, 2026